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How can we help?

Here's a list of questions we're frequently asked, with some helpful answers. If you can't find the answer to your question here, contact us and we'll sort you out.


About the National Library

What is the National Library?

The National Library of New Zealand is here to help you access and use the collective knowledge of the nation.

It's our job to collect, connect, and co-create knowledge to power New Zealand.

Where are you located?

Our main centre and retail store is located at 70 Molesworth Street, Thorndon Wellington, New Zealand. The National Library also has centres in Auckland and Christchurch. All products ship from Wellington.

Do you have a physical store?

Yes, we have a store located on the ground floor of the National Library on Molesworth Street in Thorndon, Wellington.


Orders

What forms of payment do you accept?

We accept major credit cards such as Visa and Mastercard.

Do your prices include GST?

All transactions are processed in New Zealand Dollars (NZD) and include Goods and Services Tax of 15%.

When will my order be processed?

Your order will be processed as soon as practicable within standard business hours. No order will be processed until we have received confirmation of payment in full.

Is your store secure?

Our secure server software uses industry-standard SSL encryption technology. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address so this information would be rendered unreadable should someone try to intercept it. With this technology, you enjoy more security when using your credit card for shopping at the National Library's Online Store than when using it in many of your daily off-line transactions.

What's your stance on privacy?

We take your privacy very seriously. We will never sell, trade or rent personal information to others. All personal information will remain private and confidential and will be stored on a secure location accessible only by designated staff, and used only for the purposes for which you provide the information. For more detailed information view our privacy policy


Shipping

Where do you ship to?

We ship to almost every country in the world.

How long does shipping take? What shipping methods do you use?

All orders are shipped via NZ Post. Please allow 1-2 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within the NZ)

• Standard Shipping (NZ Post Parcelpost): 3-6 business days

International Shipping

• International Air: 5-15 working days

I live outside NZ, will I be charged additional customs fees?

Depending on where you live you may have to pay additional taxes or import duties. The Library will not be responsible for any additional charges incurred in a destination country.

Customs policies vary widely from country to country. Please contact the relevant customs office for more information.