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Store@National Library terms and conditions

The National Library (referred to as "us", "we" or "the Library") will only supply and sell goods to you on the following terms and conditions.

Product information

We have made every effort to display the products featured as accurately as possible. The equipment you use to view our website may impact on the display of our products. We do not guarantee that the colour, texture or detail of the product shown on your screen will accurately reflect the actual product.

Online purchases

All transactions are processed in New Zealand Dollars (NZD). All products on our online store include Goods and Services Tax of 15%. When you order a product from our online store, we need to know your name, billing and shipping address, telephone number, email address and credit card information.
Your credit card information will be used only to process your transaction. So that we can track your order, we will retain your order information for our records. We accept Visa and MasterCard credit cards. The name that will appear on your statement will be "National Library Shop".

Credit card security

Our secure server software uses industry-standard SSL (Secure Socket Layer) encryption technology. SSL encrypts, or encodes, your personal information - including credit card number, name, and address - so this information is unreadable should someone try to intercept it. With SSL technology, you enjoy more security when using your credit card for shopping at our online store than when using it in many physical retail stores.

Ordering processing

Your order will be processed as soon as practicable within standard business hours. No order will be processed until we have received confirmation of payment in full.

Delivery

Ownership of, and risk in, goods couriered/shipped will pass to you when the carrier picks up the parcel. Sorry, but the National Library is not responsible for damage to any goods during transit.

Customs and shipping costs

Read more about customs information and our conditions of delivery to New Zealand, Australia, and the rest of the world.

Warranty and Limitation of Liability

We exclude all statutory or implied conditions and warranties to the fullest extent permitted by law. All goods are only warranted to the extent mandatorily implied by law. To the fullest extent permitted by law, we limit our liability to you, howsoever arising, from the supply of (or failure to supply) any goods, or the quality or performance of the goods, to:
• the replacement of the goods or the supply of equivalent goods;
• the repair of the goods; or
• the reasonable cost of replacing or repairing the goods.

Returns and exchanges

Read about our returns and exchanges policy.

Privacy

Read about our privacy policy.

Cookies

This website may place cookies on your computer. These are only accessible by the National Library and will only be used to track the pages of this website visited by you, so that we can improve our service and provide a site more tailored to your needs and interests. We do not use cookies to record personal information, nor do we link non-personal information stored in cookies with personal information about specific individuals.

External websites

This website may contain hypertext links to other web locations that may (or may not) have their own policies regarding privacy. You should review those policies (if any) and consider the risks before visiting such websites. We have no responsibility for any linked websites, and we provide these links solely for the convenience and information of our users.

Contact us
If you have any questions you can get help from one of our friendly sales assistants by here.