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Shipping and Returns

Deliver policy

We can post any item featured within our online store anywhere in the world. Here are the most common options we offer:


Orders within New Zealand

NZ Post Parcelpost

Estimated delivery is within 3-6 working days for the North Island and 3-6 working days for the South Island (1-3 days additional for rural delivery)

Prices:

  • Parcels under 2kg: $7.00
  • Parcels 2kg and over: $10.00 

International orders

International Air (NZ Post)

Estimated delivery within 5-15 working days

Note: You are responsible for any customs duties or taxes that are applied in the country of delivery, which are collected by the carrier upon delivery.

Delivery

Ownership of, and risk in, goods couriered/shipped will pass to you when the carrier picks up the parcel.  We are not responsible for damage to any goods during transit. 

Read more about our terms and conditions.

Returns and exchanges

All sales are final and we are unable to accept returns for change of mind. Refunds, including courier/shipping charges, are only provided if the order is incorrect or the goods are faulty and you comply with our requirements below. Our policies are the same both in store and online.

Faulty and incorrect items

If your item is faulty or does not correspond with the item you saw and ordered on our online store, you may return it or exchange it. Please contact us as soon as you discover the problem.

Once we receive the return we will repair, replace or refund the item, at our discretion, within 30 days of receipt. Please advise your preference in this regard. If the item is faulty or incorrect, we will refund to you the courier/shipping costs of returning the item to us and cover all courier/shipping costs for the replacement or repaired item.

How to return a faulty or incorrect item

All faulty or incorrect items must be reported to us via email within three days of receiving delivery. Please include a photo if the fault is visible. Take care repacking your item; you are responsible for the product until it reaches us.

The National Library does not accept responsibility for packages we do not courier/ship ourselves. Courier/shipping costs for the return of faulty or incorrect items will be refunded, but not otherwise.

We will send you an email confirmation when we receive the returned item. Send your returns to:

Attn: Retail Store.

National Library of New Zealand

Dockway 1 Guthrie Lane (off Aitken Street)

Thorndon, Wellington 6011

How long will return processing take?

Once your returned item has been received, your refund will be processed in the original form of payment within five working days. You will be notified via email when this transaction has taken place. Your bank may require additional time to process this transaction to your account once they have received the information from the National Library.

Need help?

If something goes wrong or you've got questions, we're always just an email or a phone call away.